Patients Charter

Practice – Our responsibilities

Patients – Your responsibilities

You have the right to see the doctor of your choice within the practice; please inform reception Please attend for your appointment or give adequate notice of cancellation so that the appointment can be give to someone else.
A routine appointment will be available within 24 hours. Please treat practice staff and other staff with respect
An emergency appointment will be available the same day (excluding weekends and Bank Holidays) subject to prior assessment by the GP Please attend the surgery if possible as this gives the best opportunity for diagnosis and treatment.
When the need arises, a home visit will be provided on the same day (provided the request is made before 10am). Emergency visits will be provided the same day. Please request home visits before 10am
We will treat patients in a pleasant manner. Help us to maintain our records by providing us with up to date information e.g. telephone number/change of address
Suggestions/complaints can be directed to the Practice Manager, Karen Frank, or to any of the partners. Listen to the advice given and ask if you are unclear about the information given.
Patients have a right to confidentiality and we will respect this at all times.  Call the surgery for an appointment rather than attending A&E, unless life is at risk or you suspect broken bones or your need stitches
If you are aged 75 years or over, the practice is obliged to provide an annual GP consultation (or home visit if clinically appropriate) if you request it. If you are aged 16 –74, the practice is obliged to provide you with a GP consultation if you have not attended the practice within the last 3 years  Be patient at busy times.  If the clinic is running late, remember it might be you that needs extra time on your next visit.